Shipping Policy

WHAT DELIVERY OPTIONS DO I HAVE?

 When your destination country is the U.S, U.K, Germany, France, Spain, Italy, you can choose between Standard Delivery and Express Delivery.

STANDARD DELIVERY:

Standard delivery time: it takes 5-7 business days to ship to you in the USA, UK, Germany, France, Spain, and Italy.

Standard shipping and free shipping conditions:  Free shipping in the USA, UK, Germany, France, Spain, Italy; All the above countries support free delivery.

 The discount applies automatically at the checkout. During peak seasons and promotional sales, delivery might take a little longer.

EXPRESS DELIVERY:

Expedited shipping time: it takes only 2-4 business days.

Expedited shipping costs $3.99.

During peak seasons and promotional sales, delivery might take a little longer.

WHERE DOES ATUMTEK DELIVER?

ATUMTEK delivers to the USA, UK, Germany, France, Spain, Italy. However, we plan to offer more shipping options at a later date, so that you can enjoy Atumtek products no matter where you reside.

 

HOW CAN I TRACK MY ORDER?

Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched on business days. And we will send you a shipment confirmation email as soon as we start packing your order. Please note: this can take longer during promotional sales. As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.

You will also be able to track your order in your account.

Please note: Due to the COVID-19, some of our warehouses are currently out of stock. We appreciate your patience during this period.  

 

TAX AND DUTIES

Taxes and duties are calculated according to your shipping destination and itemized on the Checkout page. Make sure you select your location to view the correct local market pricing, delivery times, and shipping costs.

Option 1: The price of the product includes taxes and fees

We ship to all locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.

 Option 2: Commodity price does not include taxes and fees

We ship to all locations on a DDU (Delivery Duty Unpaid) basis, which means that product prices displayed are exclusive of all taxes and duties.

Once your order arrives at its destination, you will be required to pay all import duties, customs, and local sales taxes for the location that you’re shipping to. After you have placed your order, we’ll email you to seek your acceptance of these terms. For an estimate of taxes and duties on your purchase, please contact your local customs.


Parcel Lost

If you don't receive your parcel within the expected delivery time, please feel free to contact our support anytime. Simply send us an email to [email protected] and we will reply within 24 business hours.