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Activate your 36-month warranty
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Required fields with *

Purchase Details:
*Order ID:

*Product Model:

*Platform of Purchase:
Amazon （In which country）:
  • United States
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  • Canada
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  • United Kingdom
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  • Germany
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  • France
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  • Italy
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  • Spain
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  • Japan
  • atumtek.com
  • Others

    • Your Details:
    *Full name:

    Gender:

    *Country:

      *Email Address:

      Devices:
      • Phone
      • PC
      • Laptop
      • TV
      • Camera
      • Apple Watch
      • AirPods

      FAQ
      • 1.How to find your Order ID?
        If you have purchased ATUMTEK product on Amazon, you can find your “Order ID” by logging into your account, clicking “Your Account--- Your Orders” to find the ATUMTEK products you purchased. The Order ID is a 17-digit number, eg. 028-5309829-1115541.
      • 2.How to find the Product Model?
        The ATUMTEK Product Model is printed on the back of ATUMTEK product package, a series of letters and numbers, such as: ATSS001.
      • 3.Why should you upload the defective product photo?
        This is the most effective method to identify and understand the problem with your defective product. Doing this allows us to improve our product quality, so that the product problem can be avoided in the future. Also, this is the proof of your purchase, which is required to process your product replacement.
      • 4.How do I claim the warranty?
        If your item is defective and under warranty, please claim your warranty via Facebook Messenger, official website, or contact us at support@atumtek.com.
      • 5.Will the warranty be valid if your product is replaced?
        The warranty begins from the date of your original purchase. It won’t be renewed after a replacement has been provided.
      Warranty Policy
      ※

      If you have any issue with your ATUMTEK product, please fill out the information below so that you can get prompt customer support.

      Order Details

      Required fields with *

      *Order ID:

      *Email Address:

      *Product Model:

      *Upload a video/image of the defective product:

        *Order Screenshot (include seller information):

          Shipping Address
          *Full Name:

          *Address 1:

          Address 2:
          *City:

          *Post Code:

          Phone Number:
          State (Abbreviation if you are from U.S.):
          *Country:

            FAQ
            • 1.How to find your Order ID?
              If you have purchased ATUMTEK product on Amazon, you can find your “Order ID” by logging into your account, clicking “Your Account--- Your Orders” to find the ATUMTEK products you purchased. The Order ID is a 17-digit number, eg. 028-5309829-1115541.
            • 2.How to find the Product Model?
              The ATUMTEK Product Model is printed on the back of ATUMTEK product package, a series of letters and numbers, such as: ATSS001.
            • 3.Why should you upload the defective product photo?
              This is the most effective method to identify and understand the problem with your defective product. Doing this allows us to improve our product quality, so that the product problem can be avoided in the future. Also, this is the proof of your purchase, which is required to process your product replacement.
            • 4.How do I claim the warranty?
              If your item is defective and under warranty, please claim your warranty via Facebook Messenger, official website, or contact us at support@atumtek.com..
            • 5.Will the warranty be valid if your product is replaced?
              The warranty begins from the date of your original purchase. It won’t be renewed after a replacement has been provided.
            Register Your Warranty:
            ATUMTEK offers a 12-month warranty for products purchased through authorized channels. Additionally, we offer a 24-month Bonus Warranty to all customers that register through ATUMTEK website or ATUMTEK Facebook Messenger.
            How to Register
            1. Via Facebook Messenger
            Please tap Facebook Messenger here and you will finish the registration within 1 minute by following the simple process.
            For any further questions about our products, you can easily reach us via Facebook Messenger immediately.
            2. Via Official Website
            Visit the official website at www.atumtek.com and fill in the form in the Warranty Registration page.
            3. Via Email
            If you don’t own a Facebook account, please send us an email containing your order ID and Email address to register your Bonus Warranty. We will confirm your registration within one business day.
            Our support team is at your service at support@atumtek.com.
            Replacement and Refund Policy
            ATUMTEK warrants to replace or refund any product proven to be defective throughout the warranty period. The warranty is not subject to the following conditions:
            • Gifts without order ID
            • Refunded purchases
            • Lost or stolen purchases
            • Purchases from unauthorized resellers
            • Any damage caused by improper operation
            • Non-quality-related issues
            Please Note:
            All replacement do not have new warranties attached but will be covered by the warranties of the original purchases.
            Buyers must provide sufficient proof of purchase. Purchase proofs including order number (order ID) made from online purchases or sales invoices made from offline purchases.
            ATUMTEK may ask for more than one type of purchase proofs and may require returning an item for defection inspection.
            How to Claim Your Warranty
            1. Via Facebook Messenger
            We are dedicated to provide a responsive after-sale service for our customers. That is why we have built our online chatting service mechanism.
            Tap Facebook Messenger to send you to a real-time chatting bot and walk you through the warranty claim process within one minute.
            We also have human support standby at Facebook Messenger, so if you find a help needed, please clicking on “Talk to Human” button at Messenger and we will rush to your aid as fast as we can (typically reply within one business day).
            2. Via Official Website
            Visit the official website at www.atumtek.com and fill in the form in the Warranty Claim page.
            3. Via Email
            If you don’t have a Facebook account, please send us your warranty claim via support email and we will help you solving the problem within one business day.
            Our support team is at your service at support@atumtek.com.
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