WARRANTY REGISTRATION
Activate your 36-month warranty
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Required fields with *
FAQ
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1.How to find your Order ID?If you have purchased ATUMTEK product on Amazon, you can find your “Order ID” by logging into your account, clicking “Your Account--- Your Orders” to find the ATUMTEK products you purchased. The Order ID is a 17-digit number, eg. 028-5309829-1115541.
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2.How to find the Product Model?The ATUMTEK Product Model is printed on the back of ATUMTEK product package, a series of letters and numbers, such as: ATSS001.
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3.Why should you upload the defective product photo?This is the most effective method to identify and understand the problem with your defective product. Doing this allows us to improve our product quality, so that the product problem can be avoided in the future. Also, this is the proof of your purchase, which is required to process your product replacement.
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4.How do I claim the warranty?If your item is defective and under warranty, please claim your warranty via Facebook Messenger, official website, or contact us at support@atumtek.com.
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5.Will the warranty be valid if your product is replaced?The warranty begins from the date of your original purchase. It won’t be renewed after a replacement has been provided.
Warranty Policy
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If you have any issue with your ATUMTEK product, please fill out the information below so that you can get prompt customer support.
FAQ
-
1.How to find your Order ID?If you have purchased ATUMTEK product on Amazon, you can find your “Order ID” by logging into your account, clicking “Your Account--- Your Orders” to find the ATUMTEK products you purchased. The Order ID is a 17-digit number, eg. 028-5309829-1115541.
-
2.How to find the Product Model?The ATUMTEK Product Model is printed on the back of ATUMTEK product package, a series of letters and numbers, such as: ATSS001.
-
3.Why should you upload the defective product photo?This is the most effective method to identify and understand the problem with your defective product. Doing this allows us to improve our product quality, so that the product problem can be avoided in the future. Also, this is the proof of your purchase, which is required to process your product replacement.
-
4.How do I claim the warranty?If your item is defective and under warranty, please claim your warranty via Facebook Messenger, official website, or contact us at support@atumtek.com..
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5.Will the warranty be valid if your product is replaced?The warranty begins from the date of your original purchase. It won’t be renewed after a replacement has been provided.
Register Your Warranty:
ATUMTEK offers a 12-month warranty for products purchased through authorized
channels. Additionally, we offer a 24-month Bonus Warranty to all customers that register through
ATUMTEK website or ATUMTEK Facebook Messenger.
How to Register
1. Via Facebook Messenger
Please tap Facebook
Messenger here and you will finish the registration within 1
minute by following the simple process.
For any further questions about our products, you can easily reach us via Facebook Messenger immediately.
For any further questions about our products, you can easily reach us via Facebook Messenger immediately.
2. Via Official Website
Visit the official website at www.atumtek.com
and
fill in the form in the Warranty Registration page.
3. Via Email
If you don’t own a Facebook account, please send us an email containing your order
ID and Email address to register your Bonus Warranty. We will confirm your registration within one
business day.
Our support team is at your service at support@atumtek.com.
Our support team is at your service at support@atumtek.com.
Replacement and Refund Policy
ATUMTEK warrants to replace or refund any product proven to be defective
throughout the warranty period. The warranty is not subject to the following conditions:
- Gifts without order ID
- Refunded purchases
- Lost or stolen purchases
- Purchases from unauthorized resellers
- Any damage caused by improper operation
- Non-quality-related issues
Please Note:
All replacement do not have new warranties attached but will be covered by the
warranties of the original purchases.
Buyers must provide sufficient proof of purchase. Purchase proofs including order
number (order ID) made from online purchases or sales invoices made from offline purchases.
ATUMTEK may ask for more than one type of purchase proofs and may require
returning an item for defection inspection.
How to Claim Your Warranty
1. Via Facebook Messenger
We are dedicated to provide a responsive after-sale service for our customers.
That is why we have built our online chatting service mechanism.
Tap Facebook Messenger
to send you to a real-time chatting bot and walk you
through the warranty claim process within one minute.
We also have human support standby at Facebook Messenger, so if you find a help
needed, please clicking on “Talk to Human” button at Messenger and we will rush to your aid as fast as
we can (typically reply within one business day).
2. Via Official Website
Visit the official website at www.atumtek.com and fill in the form in the Warranty Claim page.
3. Via Email
If you don’t have a Facebook account, please send us your warranty claim via
support email and we will help you solving the problem within one business day.
Our support team is at your service at support@atumtek.com.